Report Do Not Call Complaints

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    Did You Receive a Call or Text from a Telemarketer?
    Did You Receive a Call from a Telemarketer?
    Did they call you on your cell phone or landline?
    Report the full details of the call.
    *Your report will be visible on this website.
    Report the full details of the message.
    *Your report will be visible on this website.
    Enter your information if we can recover $500 from this telemarketer for you.
    By reporting, I agree to the terms & conditions.

    We Stop the Calls For You.
    You May Recover $500 Per Call.
    Helped Over 30,000 Individuals
    Our Service Is Free.
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    Report Do Not Call Complaints

    1 of 4

      Did You Receive a Call or Text from a Telemarketer?
      Did You Receive a Call from a Telemarketer?
      Did they call you on your cell phone or landline?
      Report the full details of the call.
      *Your report will be visible on this website.
      Report the full details of the message.
      *Your report will be visible on this website.
      Enter your information if we can recover $500 from this telemarketer for you.
      By reporting, I agree to the terms & conditions.

      We Stop the Calls For You.
      You May Recover $500 Per Call.
      Helped Over 30,000 Individuals
      Our Service Is Free.
      As Seen On
      googlenews
      law360
      reuters
      avvo
      Latest Reports
      How we stop the calls for you
      1 You Report
      Fill out the form above to stop the telemarketer from calling or texting you. Describe the full details of the calls in the form above.
      2 We Investigate
      Our team of expert researchers will use an assortment of tools to track down and stop the telemarketer. We may contact if you we need more information about the calls or texts.
      3 Stop the Calls
      In order to stop the telemarketer, we will either file a cease and desist against the telemarketer or file a formal complaint against them. Our services do not cost you anything out of pocket and we do all of the work for you.

      Texas ‘Do Not Call’ List

      A. Texas “No Call Lists”:

      Texas residents may register on the National Do Not Call List by visiting www.donotcall.gov or by calling toll-free at 1-888-382-1222. Additionally, Texas maintains its own “No Call Lists”, to allow Texas residents to avoid unwanted telemarketing calls.

      Texans have the option to register their residential or personal wireless telephone numbers with the Statewide “Do Not Call” List; and to register their business phone numbers with the “Electric No Call” List, both sponsored by the Public Utility Commission. By providing your name, address, and telephone number for inclusion on these lists, you indicate your preference to avoid telemarketing calls. This registration helps restrict telephone solicitations, including text, graphic, and image messages, from telemarketers operating within Texas.

       

      Statewide “Do Not Call” List:

      The Statewide “Do Not Call” List allows residents to register their residential or wireless phone numbers and applies to all Texas telephone marketers, including Retail Electric Providers (REPs), as well as telemarketers acting on their behalf. It’s important to note that this list is not applicable to business telephone numbers. Adding phone numbers to the list is free of charge. The registrations on this list are valid for three years and need to be renewed on expiry.

      “Electric No Call” List:

      The “Electric No Call” List allows the registration of business phone numbers and specifically applies to Retail Electric Providers (REPs) and telemarketers acting on their behalf. It is important to note that residential or wireless telephone numbers are not eligible for inclusion on this list. However, these numbers receive protection against calls from REPs or electric-related solicitations through the Statewide “Do Not Call” List. There’s no charge for adding your phone numbers to the “Electric No Call” List. Registrations on this list are valid for five years.

      To register your phone number on the Texas “No Call Lists”, you may either:

      1. Visit the official Texas “No Call Lists” website: https://www.texasnocall.com/.
        Or directly visit the registration page, https://www.texasnocall.com/consumer.asp, to register your personal/residential phones on the Statewide “Do Not Call” List and your business phone number on the “Electric No Call” List.
      2. Select the applicable list and fill out your personal details, along with the phone number to register a phone number on that list.

      Alternatively, users may also register via mail:

      1. Download the form from the official Texas No-Call website:

      – For Residential phone number: Statewide “Do Not Call” List: https://www.texasnocall.com/addConsumerPrint.asp?type=R

      – For Business phone number: “Electric No Call” List: https://www.texasnocall.com/addConsumerPrint.asp?type=B

      1. Fill out the form, one form for one phone number, and mail it to: Texas No Call, 711 Atlantic Ave. 6th Floor, Boston, MA 02111.
      2. You may renew your registrations either by sending filled out forms to the above address, or by visiting this link: https://www.texasnocall.com/searchRenewal.asp.

      Even if you are registered on the Texas “No Call Lists”, Telemarketers are permitted to contact you in certain cases, such as, if:

      – they have an established business relationship with you;

      – you have specifically requested contact;

      – they are calling you to collect a debt you owe; or

      – if the telemarketer is a state licensee, such as an insurance or real estate agent, and:

      – the call is not made using automated devices,

      – the transaction cannot be completed over the call and requires a face-to-face presentation to complete the sales transaction and make payment; and

      – you have not previously told the telemarketer not to call you.

      B. National Do Not Call List:

      Registering for the National Do Not Call Registry is an easy and cost-free procedure. Here’s how you can sign up:

      1. **Visit the Official Website**: Access donotcall.gov, the designated website for the National Do Not Call Registry.

      2. **Provide Your Details**: Follow the instructions on the website to input your residential or mobile phone number, along with your email address.

      3. **Confirm Your Email**: Check your email inbox for a message from donotcall.gov. Within 72 hours, locate the email and click on the included link to confirm and complete your registration.

      4. **Registration Complete**: Congratulations! Your phone number is now successfully registered with the National Do Not Call Registry.

      If you want to check the registration status of your phone number on the National Do Not Call (DNC) registry, you can do so by visiting this link: https://www.donotcall.gov/verify.html. If your phone number is already registered on the National DNC, there is no need to re-register it. Once your number is registered on the DNC, it remains on the list indefinitely and does not expire.

      Keep in mind that after registering on the DNC, most telemarketers should refrain from calling you. However, certain exemptions exist. For example, if you have provided consent for a specific company to contact you, or if you receive calls from charitable organizations, political groups, or businesses with whom you have an established relationship, they may still contact you despite your DNC registration.

      C. A Snippet of calls reported to the National DNC from Texas Residents:

      • FTC’s report for FY 2022 reported that Texas residents have registered almost 17 million phone numbers on the National Do Not Call list.
      • The number of complaints regarding unwanted calls that FTC received from Texas residents went down from over 4 million in 2018 to about 2.5 million in 2022.
      • In 2022, Texas ranked 24 among the US states in terms of the number of complaints for every 100k population, while it ranked among the last few states for number of registrations on the National DNC.
      • It also shares a map of Texas reflecting the number of complaints received from each county.

      [1]

      • Between April 2021 and March 2022, Texas residents made almost 4 million complaints regarding unwanted calls to the FTC. An average of about 1200 complaints for every 100k of the state’s population.

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      • The number of complaints dropped from nearly 450k in April 2021, to about 300k in March 2022.
      • Over 64% of these complaints were regarding unwanted robocalls, and a quarter of the reported calls were from live callers. While call type for almost 10% calls was not reported.
      • This chart shows a monthly breakdown of Robocalls and Live Caller Calls reported by Texas Residents with the FTC between April 2021 and March 2022.

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      • In the past one year, between April 2022 and March 2023, Texans made over 2.5 million complaints to the FTC about unwanted calls they received. An average of 775 complaints for each 100k of the state’s population.

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      • More than half of these complaints were for unwanted robocalls, and about a third were live callers. While the call type for about 11% calls was not reported.
      • The following chart shows a month-wise list of robocalls and calls by live callers that Texas residents reported to FTC between April 2022 and March 2023.

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      • FTC also provides details of the categories of the calls complained about.
      • In the past two years, the maximum complaints from Texas were about calls from imposters, followed by calls offering medical prescriptions, refinancing options and warranty & protection plans.

      Apr 2021 to Mar 2022

      April 2021 to March 2022 April 2022 to March 2023

      • You can access these reports from FTC by clicking this link:

      https://public.tableau.com/app/profile/federal.trade.commission/viz/DoNotCallComplaints/Maps

      D. Texas State Laws Restricting Telemarketing Calls:

      In addition to the federal TCPA, Texas enforces its own Telemarketing Laws to restrict telemarketing calls to consumers in Texas.

      • ‘Subtitle A – Telephones’ of Texas Business & Commerce Code §§ 301.001 to 306.053 deals with the restrictions and limitations on telemarketing imposed by the Texas state.
      • Chapter 301 of the Texas Business & Commerce Code §§ 301.001 to 301.105, Telephone Solicitation Practices, and Chapter 304 of the Code §§ 304.001 to 304.259, Telemarketing, deal with the specific provisions related to telemarketing in Texas. These provisions cover aspects such as caller identification, time restrictions for calling, disclosure requirements, prohibited acts, and penalties for violations.
      • Particularly, the Texas state laws on telemarketing:
      • Prohibit telemarketers from making calls to phone numbers on the Texas no-call list after 60 days from the date the number is added to the list.
      • Prohibit telemarketers from concealing or providing misleading information on the caller identification service of the recipient’s phone.
      • Provides requirements for making legal telemarketing calls, such as:
        • Telemarketers placing the call must identify themselves, the business on whose behalf the call is made and the purpose of the call immediately after the consumer answers the call.
        • Call Timings: Telemarketing calls should only be placed between 12 noon and 9 pm on a Sunday, and between 9 am and 9 pm on other days.
        • Automated calls must disconnect withing a certain specified time after either party disconnects the call and should not keep the consumers’ phone lines busy unnecessarily.
      • Provide remedy to consumers who have received more than one telemarketing call on a phone number listed on the Texas No-Call List.
      • Allow consumers to complain to the Commission, the Attorney General of Texas, or the relevant state agency within 30 days of receiving the second or subsequent call, in violation of the state law; or
      • Allow consumers, to file a private lawsuit or a class action lawsuit to stop the calls and recover damages for the calls in violation, after notifying the telemarketer of the alleged violations.

      E. Private Right of Action under the Texas Law

      Texas laws impose various restrictions on businesses placing telemarketing calls. However if a consumer believes a business has placed calls to their phone number in violation of these provisions, they may make a complaint to the relevant state agency, the attorney general, or they may even pursue to recover actual and statutory damages by filing private lawsuits against the violators.

      • Tex. Bus. & Com. Code § 301.104 provides a private right of action against violations of Chapter 301, and a successful consumer may recover actual damages, or any money they paid to the telephone solicitor, along with reasonable attorney’s fees and court costs.
      • Tex. Bus. & Com. Code § 304.257 provides a private right of action against violations of Chapter 304, Texas No-Call List. The court may award statutory damages up to $500 for each wilful or knowing violation.

      The final amount a consumer could recover will vary based on the details of the case, such as the type and number of violations, the extent of the consumer’s loss, and the telemarketer’s intentionality in their actions. An experienced attorney will be able to assist you in accurately assessing and recovering these damages.

      F. TCPA and Texas Laws work together to protect privacy rights of Texas citizens

      The Telephone Consumer Protection Act (TCPA) is a federal law that safeguards consumers throughout the United States, including Texans, from unsolicited telemarketing calls, faxes, and text messages. This legislation grants individuals the right to request the cessation of such communications and permits them to file lawsuits against violators in federal court.

      As a resident of Texas, you can leverage the TCPA to put an end to unwanted calls and seek compensation. The TCPA prohibits individuals from making automated calls to cell phones or using pre-recorded messages without the prior express consent of the recipient. Violating the TCPA can lead to statutory damages ranging from $500 to $1,500 per call or text message. The specific amount you may recover will depend on factors such as the nature of the violation, the number of violations, and the extent of your losses.

      Some basic details about the TCPA:

      The TCPA, which stands for Telephone Consumer Protection Act, is a federal law in the United States that provides certain protections to consumers against unwanted telemarketing calls, text messages, and faxes. It establishes guidelines and restrictions for telemarketers and gives consumers tools to protect themselves. Here are some ways TCPA can help an American citizen protect against telemarketers:

      1. National Do Not Call Registry: The TCPA created the National Do Not Call Registry, which allows consumers to add their phone numbers to a list to opt out of receiving telemarketing calls. Telemarketers are required to honor these requests and refrain from calling numbers on the registry.

      2. Consent Requirements: The TCPA mandates that telemarketers must obtain the express written consent of consumers before making autodialed or prerecorded telemarketing calls to their cell phones or residential landlines. This requirement helps protect consumers from receiving unwanted calls.

      3. Restrictions on Automated Calls: The TCPA places restrictions on the use of automated dialing systems, prerecorded messages, and artificial or prerecorded voice calls. Telemarketers are prohibited from using these methods to make unsolicited marketing calls unless they have obtained the consumer’s prior express consent.

      4. Opt-Out Mechanism: Telemarketing calls made under the TCPA must include an automated opt-out mechanism, allowing consumers to easily and immediately request to be removed from future calls from that particular telemarketer. This gives consumers control over their communication preferences.

      5. Right to Sue: The TCPA grants consumers the right to sue telemarketers who violate its provisions. If a consumer receives unauthorized telemarketing calls or messages, they can take legal action and potentially seek statutory damages.

      Remember that while the TCPA can help protect against unwanted telemarketing, it does not cover all types of calls, such as informational calls from political campaigns, charities, or debt collectors.

      It’s important to note that while the TCPA provides protections, some telemarketers may still attempt to violate the law. To protect yourself:

      – Register your phone number(s) on the National Do Not Call Registry.

      – Be cautious when sharing your phone number online or with businesses.

      – Keep a record of any unsolicited telemarketing calls or messages you receive.

      – Report violations to the Federal Communications Commission (FCC) or consider consulting an attorney if you believe your rights under the TCPA have been violated.

      G. Conclusion

      Certainly, individuals in Texas have the option to utilize the TCPA, in addition to the state laws, to address unwanted telemarketing calls and pursue damages. However, it’s important to note that the TCPA can be intricate in its specifics and application. Therefore, seeking guidance from a legal professional is advisable if you believe your TCPA rights have been violated.

      While the TCPA includes provisions for penalties and fines against violators, the actual ability to collect these amounts may vary. Factors such as the financial situation of the violator and their ability to satisfy the judgment can impact the consumer’s chances of recovering the penalty. Nevertheless, the TCPA remains a powerful tool for consumers to combat unwanted calls and assert their rights.

      1. https://www.ftc.gov/system/files/ftc_gov/pdf/DNC-Data-Book-2022.pdf

      2. https://public.tableau.com/app/profile/federal.trade.commission/viz/DoNotCallComplaints/Maps

      3. https://public.tableau.com/app/profile/federal.trade.commission/viz/DoNotCallComplaints/Maps

      Did You Receive a Call or Text from a Telemarketer?