TCPA violations can cost up to $1,500 per call or text. Businesses must follow strict rules to avoid hefty fines and protect their reputation. Using a TCPA-compliant dialer simplifies compliance, ensuring adherence to Do Not Call (DNC) lists, time restrictions, and consent requirements.
Here are the top 5 TCPA-compliant dialers for 2025:
- Five9 Predictive Dialer: Ideal for large teams; features manual touch mode, real-time DNC updates, and time-zone rules. Pricing starts at $149/user per month.
- ICTBroadcast Multi-Tenant Auto Dialer: Best for service providers; includes DNC management, time-zone controls, and a one-time fee model starting at $1,500.
- Kixie Multi-Line Power Dialer: Great for sales teams; offers verified caller ID, AI compliance tools, and starts at $35/user per month.
- Voicent Auto Dialer: Affordable for small businesses; supports DNC scrubbing and time-zone adjustments starting at $19/user per month.
- CloudTalk Power Dialer: Perfect for global outreach; includes STIR/SHAKEN compliance and starts at $19/user per month.
Quick Comparison:
| Platform | Starting Price | Key TCPA Features | Best For |
|---|---|---|---|
| Five9 | $149/user/month | Manual touch mode, real-time DNC scrubbing | Large enterprises |
| ICTBroadcast | $1,500 (one-time) | DNC management, time-zone controls | Service providers |
| Kixie | $35/user/month | Verified caller ID, AI compliance tools | Sales teams |
| Voicent | $19/user/month | DNC scrubber, time-zone adjustments | Small businesses |
| CloudTalk | $19/user/month | STIR/SHAKEN, global numbers | International operations |
Each platform helps businesses meet TCPA regulations while improving efficiency. Choose based on your team size, budget, and compliance needs.
2025 TCPA Changes You NEED to Know | Simplify Compliance & Build Trust 🚀
1. Five9 Predictive Dialer
Five9’s Predictive Dialer is designed for medium to large businesses that demand high compliance with TCPA regulations and top-tier performance. This system is integrated into Five9’s cloud-based contact center platform, making it well-suited for high-volume, heavily regulated operations.
One standout feature is its Manual Touch Mode, which disables automated dialing. Instead, agents manually initiate calls through a secure, separate server, ensuring compliance with regulations. The platform also includes advanced DNC (Do Not Call) management, which updates in real-time using third-party scrubbing tools. To further enhance compliance, it enforces time zone rules, ensuring calls are made only during appropriate local business hours. Additionally, the Certified Caller feature leverages STIR/SHAKEN technology to validate that calls originate from the displayed caller ID, boosting trust among recipients.
The Predictive Dialer is recommended for teams with more than 10 active agents, making it a solid choice for larger call centers. Its blended functionality allows agents to handle both inbound and outbound calls seamlessly, ensuring maximum efficiency during peak periods.
Pricing and Scalability
Five9 offers four pricing tiers tailored to enterprise needs:
- Core: $149 per user/month (voice-only)
- Premium: $169 per user/month (includes web chat and email)
- Optimum: $199 per user/month (adds workforce management features)
- Enterprise: $229 per user/month (includes full analytics and automation)
While these prices may seem steep for smaller businesses, they deliver significant value for enterprises that require robust compliance tools and scalable solutions for large teams. However, it’s important to note that additional costs can add up quickly. Many key features, such as CRM connectors, digital engagement tools, and enhanced analytics, are available only as paid add-ons.
"When you add up Five9’s costs, CRM software fees, the vendor’s CRM connector charge and call costs, you could be paying north of $600 per user per month." – business.com
For some users, the pricing is a sticking point.
"Outbound dialing is key to our revenue growth. It gives us that ability, but we can get it elsewhere for 1/3 of the cost." – Aaron D., Director of Sales
Despite these concerns, Five9 receives consistent praise for its user-friendly interface and compliance-focused features. It’s particularly favored in highly regulated industries, offering the tools necessary to stay compliant while scaling operations effectively. Keep in mind, however, that the platform requires a minimum of 50 seats and a 12-month commitment.
2. ICTBroadcast Multi-Tenant Auto Dialer
ICTBroadcast’s Multi-Tenant Auto Dialer is available for a one-time license fee of $1,500. This includes one server, 50 channels, and allows for unlimited users and campaigns. Let’s dive into how this platform handles Do Not Call (DNC) lists to ensure compliance.
DNC Management Made Simple
The system is designed to excel in managing Do Not Call (DNC) lists, offering both Master DNC and User DNC functionalities. Users can easily add specific numbers to these lists, ensuring that restricted contacts are excluded from campaigns. This feature is a key compliance tool for businesses running large-scale outreach efforts.
Time-Zone Controls for Responsible Calling
ICTBroadcast also includes time-zone controls to prevent calls at inappropriate hours. Calls are automatically restricted before 8:00 AM and after 9:00 PM in the local time zone. Administrators can further customize these time-based restrictions by destination number, eliminating potential errors caused by mismatched area codes.
Answering Machine Detection (AMD)
To improve both compliance and efficiency, the platform integrates Answering Machine Detection (AMD). This feature allows the system to either hang up on voicemails or play pre-recorded messages specifically tailored for such scenarios, saving time and resources.
STIR/SHAKEN for Caller ID Verification
ICTBroadcast supports STIR/SHAKEN protocols, which verify caller IDs using digital certificates and public-key cryptography. By assigning attestation levels – Full A, Partial B, or Gateway C – the platform builds trust with consumers and ensures calls are less likely to be flagged as spam.
Multi-Tenant Design and Cost Efficiency
The platform’s multi-tenant architecture provides separate portals for administrators and users, making it ideal for service providers managing multiple clients or large organizations with distinct departments. Add-ons like the Appointment Reminder can be purchased for a one-time fee of $900, offering additional functionality.
One of the standout benefits is its one-time fee model, which offers significant savings compared to subscription-based services. While hosted predictive dialers often cost around $100 per user per month, ICTBroadcast’s pricing structure minimizes recurring expenses, making it a cost-effective choice.
User Feedback and Limitations
Users have praised the platform for its extensive feature set and affordability. Raza K., a satisfied user, shared:
"There are no software packages with such a wide range of features available on the Internet in this price range. That’s awesome!"
However, some users have pointed out certain drawbacks. The interface has been described as outdated, and the platform’s CRM integration is limited compared to cloud-based solutions. Additionally, its on-premise deployment may restrict remote access, though it does provide enhanced control over data and compliance management.
3. Kixie Multi-Line Power Dialer
Kixie’s Multi-Line Power Dialer offers a robust solution for outbound sales teams, dialing up to 10 lines for less than $40 per month. It combines business phone service, CRM integration, U.S.-based support, and unlimited domestic minutes in one package. Importantly, its design avoids abandoned calls, helping businesses steer clear of TCPA violations.
Verified Caller ID and STIR/SHAKEN Compliance
Kixie ensures its phone numbers are verified, leveraging a fully STIR/SHAKEN-compliant phone service provider. This compliance means calls show up as verified on recipients’ devices, reducing the likelihood of being flagged as "Spam Risk" or "Scam Likely."
"Unlike many VoIP providers with local presence dialing, Kixie’s local presence and ConnectionBoost features are 100% compliant with STIR/SHAKEN, and always have been (even before the standards were created)." – Kixie
Its ConnectionBoost feature takes things further by dynamically rotating through a pool of over 50,000 real numbers worldwide. This smart rotation significantly reduces spam flags and can increase answer rates by as much as 500%.
Proactive Management of Caller ID Reputation
Kixie continuously monitors the performance of its local numbers, providing updated caller ID reputation scores. If a number underperforms or gets flagged, the system replaces it automatically. This proactive approach ensures a strong caller ID reputation without requiring manual effort.
Rather than using reactive number rotation, which can resemble spammer behavior, Kixie treats phone numbers as long-term brand assets. When issues arise, the platform diagnoses the problem, submits appeals, audits calling practices, and directly replaces problematic numbers – all within its system.
AI-Driven Compliance Tools
Kixie strengthens its compliance measures with AI-powered features. For an additional $30 per month, the optional AI Human Detection add-on uses artificial intelligence to distinguish between live prospects, voicemails, and IVRs. This ensures agents connect only with live individuals, reducing the risk of TCPA violations.
The platform also includes built-in compliance tools such as automated Do Not Call (DNC) list checks, spam-score monitoring, and time-zone restrictions to prevent calls outside permitted hours. The DNC scrubbing add-on automatically cross-references phone lists with national, state, and internal registries.
Why Users Love Kixie
Kixie consistently earns high marks from users, with a 4.6 out of 5-star rating on G2. Many describe it as a game changer for outbound sales, citing significant productivity improvements.
"Teams moving from single-line dialers to Kixie’s 10-line PowerDialer regularly report triple-digit productivity gains, offsetting subscription costs within weeks." – Kixie Sales Blog
Kixie offers a 7-day free trial with no credit card required, allowing businesses to explore its TCPA compliance features risk-free. Its transparent pricing bundles multi-line dialing, AI local presence, SMS automation, and CRM integration into a single plan with no hidden fees. These features make Kixie a standout choice in the competitive dialer market.
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4. Voicent Auto Dialer
Voicent Auto Dialer stands out with its buy-to-own model, offering both cloud-based and on-premise solutions. This approach gives businesses flexibility in choosing a setup that fits their needs. With a perfect 5.0 rating on Capterra and GetApp, users often highlight its affordability and ease of use. Plus, it’s designed to support TCPA compliance seamlessly, a must-have feature for top-tier dialers.
Built-In DNC Management and Time-Zone Adjustments
Voicent simplifies compliance with its federal DNC scrubber, which automatically processes opt-outs and checks CRM records to ensure calls meet TCPA standards. It also adjusts outbound campaigns automatically based on time zones in the US and Canada, ensuring calls are placed only during permitted hours tied to the recipient’s area code.
Verified Caller ID for Enhanced Trust
For Voicent Live, its cloud-based service, phone verification is mandatory before using a caller ID in campaigns. Users must complete a verification call and enter a system-provided code to confirm ownership of the number. This added step builds trust with recipients. On-premise users typically configure caller IDs through their VoIP provider. While Voicent emphasizes compliance with FCC and FTC guidelines, it doesn’t explicitly promote STIR/SHAKEN caller ID verification.
Pricing Options for Every Business
Voicent offers pricing plans designed to accommodate different budgets and needs:
- Cloud Service: Starts at $19 per agent per month, includes a 30-day free trial, and supports calls within the US and Canada.
- On-Premise Software: A one-time purchase starting at $1,299, with pricing based on the number of simultaneous phone channels and an annual maintenance fee of 30%.
- Predictive Dialer: Priced from $385 per feature, with free trial and free version options available.
This pricing flexibility makes Voicent an affordable option for businesses aiming to maintain TCPA compliance without breaking the bank.
What Makes Voicent a Popular Choice?
Voicent’s reliability and integrated CRM are frequently praised by users. The CRM automatically saves caller details and provides agents with screen pops, boosting productivity. Many also appreciate the long-term savings offered by its buy-to-own model, which allows businesses to choose their preferred phone service provider.
5. CloudTalk Power Dialer
CloudTalk Power Dialer can handle up to 70 calls per hour, making it a strong choice for businesses managing high-volume outreach while staying TCPA-compliant. It also provides local numbers in over 160 countries, ensuring clear call quality that helps build trust with clients.
Built-In TCPA Compliance Features
CloudTalk goes beyond performance by embedding compliance features into its system. It holds certifications for SOC 2, GDPR, and HIPAA, ensuring adherence to strict data protection standards. One standout feature is its use of STIR/SHAKEN technology combined with Branded Caller ID, offered at $0.07 per call. This feature displays your business name instead of just a number, which can improve answer rates.
The platform also offers Anti-Spam Number Registration as an optional service (pricing available upon request). Time-zone compliance is managed with business hours and time-based routing, available in the Essential and Expert plans, ensuring calls are made at appropriate times.
Competitive Pricing Options
CloudTalk’s pricing for its Power Dialer is below the industry average of $45.00 per user per month. The Power Dialer is available as a $15 per user monthly add-on (billed annually) for Lite, Starter, and Essential plans. For users on the Expert plan, it’s included at no additional cost.
| Plan | Annual Price | Monthly Price | Power Dialer |
|---|---|---|---|
| Lite | $19/user/month | $27/user/month | $15 add-on |
| Starter | $25/user/month | $34/user/month | $15 add-on |
| Essential | $29/user/month | $39/user/month | $15 add-on |
| Expert | $49/user/month | $69/user/month | Included |
This pricing structure positions CloudTalk as an affordable option among TCPA-compliant dialers.
User Feedback and Integration Strengths
Users frequently highlight CloudTalk’s reliability and global accessibility. Fabricio V., a Global Digital Marketing Specialist, shared:
"Great coverage of locations in many different countries, this capability was one of the most important benefits and a great cost-benefit relation."
The platform’s seamless integration with CRM systems eliminates the need for manual data entry, allowing sales teams to focus on more impactful tasks. Amelia L., a Mid-Size Sales Manager, emphasized:
"Crystal-clear calls worldwide put our clients at ease, and the seamless CRM integration eliminates data entry drudgery. Automated features like call routing and lead scoring free up our reps to focus on what matters – building relationships and closing deals."
Features like automated call routing and lead scoring further streamline workflows, helping sales teams prioritize relationship building and deal closing.
Things to Keep in Mind
While CloudTalk excels in global functionality and affordability, businesses should carefully evaluate the costs of add-ons to ensure full TCPA compliance. Advanced features such as AI automation and unlimited call recording storage come at an additional cost. However, for companies focused on international reach and cost-effective solutions, CloudTalk Power Dialer offers a strong combination of compliance features and reliable performance.
Platform Comparison Chart
When it comes to choosing a TCPA-compliant dialer, your decision should align with your business size, budget, and specific compliance requirements. With TCPA violations carrying fines of up to $40,000 per call, selecting a platform with strong compliance features is absolutely essential. To simplify your decision, here’s a comparison chart that highlights the key features, pricing, and ideal use cases for each platform.
| Platform | Starting Price | Key TCPA Features | Best For |
|---|---|---|---|
| Five9 Predictive Dialer | $119/user/month | Manual touch mode, real-time DNC list scrubbing, STIR/SHAKEN compliance, time-zone dialing rules | Large enterprises handling high outbound call volumes |
| ICTBroadcast Multi-Tenant Auto Dialer | Custom pricing | Master DNC management, time-zone controls, STIR/SHAKEN support, AMD detection | Service providers managing multiple client accounts |
| Kixie Multi-Line Power Dialer | $35/user/month | Built-in National DNC scrub, time-zone guardrails, abandoned-call safeguards, consent settings | Real estate agents and sales teams with CRM integration needs |
| Voicent Auto Dialer | $19/user/month | Federal DNC scrubber, automated time-zone adjustments, verified caller ID | Small businesses looking for an affordable automation solution |
| CloudTalk Power Dialer | $19/user/month (Expert tier at $25/user/month) | STIR/SHAKEN technology, Branded Caller ID, time-zone compliance, business hours routing | Companies with international operations needing global coverage |
Given the potential financial risks of non-compliance, features like real-time DNC scrubbing and automated time-zone restrictions are non-negotiable. While all five platforms meet TCPA compliance standards, Five9 and Kixie stand out with their comprehensive feature sets, making them ideal for businesses prioritizing regulatory adherence. With 70% of sales teams now using automated dialing, automation of compliance processes has become a must-have.
Key Considerations
- Budget: Pricing varies depending on business size. Small businesses typically spend $50–$125 per agent monthly, medium-sized businesses $100–$300, and enterprises $150–$250.
- Additional Costs: Be mindful of potential extra expenses such as setup fees ($500–$5,000), technical support add-ons (15–20%), compliance features (15–30%), and integration costs, which can range from $1,000 to $30,000.
- Scalability: Platforms like CloudTalk and Voicent offer affordable starting points for smaller or growing businesses. Meanwhile, Five9 is tailored for enterprises needing robust scalability, and Kixie provides a balanced option with core features included.
Conclusion
Using a TCPA-compliant dialer is not just a smart choice – it’s a necessity to protect your business from hefty penalties. TCPA violations can rack up fines of up to $1,500 per call or text, creating significant financial and legal risks for businesses.
These dialers simplify compliance by automating essential processes like scrubbing Do Not Call (DNC) lists, tracking consent, and adhering to call time restrictions. This automation allows your team to focus on engaging with qualified leads, which can improve productivity and strengthen customer relationships. At the same time, it helps safeguard your business against regulatory scrutiny.
The regulatory environment is becoming tougher. Consumer protection platforms, such as ReportTelemarketer.com, actively pursue violators by issuing cease-and-desist letters and filing formal complaints. This heightened oversight underscores the importance of staying compliant with TCPA regulations.
When choosing a dialer, it’s crucial to assess your specific needs, including call volume, team size, and integration capabilities. Each platform offers distinct features that can help maintain compliance while improving operational efficiency. These considerations will guide you in selecting the best option for your business.
The push for compliance is unmistakable, especially when consumers can recover $500 per unlawful call, and violators may also face attorney fees. Compliance isn’t just about avoiding penalties – it’s about building a sustainable and trustworthy business.
Take the time to test leading platforms and seek legal advice if needed. The right dialer will not only help you meet regulatory requirements but also enhance your ability to connect with customers effectively.
FAQs
What should I look for in a TCPA-compliant dialer for my business?
When choosing a TCPA-compliant dialer, focus on features that help you stay within legal boundaries and safeguard your business. Key functionalities to look for include built-in consent management, integration with Do Not Call (DNC) lists, call recording capabilities, and call time restrictions to prevent unauthorized or ill-timed calls.
Additionally, real-time analytics can be invaluable for tracking both performance and compliance as they happen. It’s also crucial to maintain accurate records for documentation purposes. Keeping up with TCPA regulations will ensure you’re selecting and using the right platform effectively.
How do tools like STIR/SHAKEN and AI-powered features improve TCPA compliance in dialing platforms?
STIR/SHAKEN plays a critical role in tackling spoofed calls and illegal robocalls by verifying the authenticity of caller IDs. By doing so, it helps businesses build trust with consumers while staying in line with regulatory requirements.
Meanwhile, AI-powered tools take compliance a step further by automating essential processes. These tools can handle tasks like managing call consent, monitoring conversations for possible violations, and ensuring every interaction meets TCPA standards. The result? Businesses can reduce legal risks while also simplifying their operations when using dialing platforms.
What extra costs should I consider when using a TCPA-compliant dialer besides the subscription fees?
When budgeting for a dialer system, it’s important to account for more than just the subscription fee. Additional costs may include compliance monitoring services and legal fees if any violations occur. And those violations can be expensive – fines for breaking TCPA regulations can go as high as $1,500 per infraction. Clearly, staying on the right side of the law is a must.
You might also need to factor in expenses like staff training to ensure the dialer is used correctly and software integrations to meet regulatory standards. While these investments might seem like extra costs upfront, they can save you from steep penalties and help your operations run smoothly.
